Safeguarding and Child Protection Policy
How Qavello keeps children and young people safe in online tutoring.
Download PDFQavello policies
Download Qavello Learning policies.
This page collects the current Qavello Learning policy documents in PDF format.
Privacy Policy
How Qavello collects, uses, shares and protects personal information.
Download PDFCookie Policy
How Qavello uses cookies and similar technologies.
Download PDFTerms and Conditions
The terms for tutoring, platform access and related services.
Download PDFComplaints Policy
How to raise concerns or complaints about Qavello services.
Download PDFOnline Tutoring and Acceptable Use Policy
Safe expectations for online lessons, chat, screen sharing and platform use.
Download PDFAccessibility and SEND Support Policy
How Qavello supports access needs, SEND-aware tutoring and reasonable adjustments.
Download PDFEquality, Diversity and Inclusion Policy
Our approach to fair, respectful and inclusive tutoring and recruitment.
Download PDFSafer Recruitment Policy
How Qavello recruits tutors and staff safely and consistently.
Download PDFTutor Code of Conduct
Professional standards, boundaries and conduct expectations for tutors.
Download PDFData Protection and Information Security Policy
Internal controls for personal data, records, platform security and incidents.
Download PDFAttendance, Cancellation and Refund Policy
Attendance expectations, cancellation, technical issues, credits and refunds.
Download PDF